The Jersey Practice - Information for new patients wishing to join the doctors surgery

Heston Health Centre
Cranford Lane
Heston, TW5 9ER
Tel: 020 3411 1404

Noticeboard

Praise from a website user

My doctor has afforded me great care, attention and exceptional diligence in discharging her duty. I want to commend her for her cheery knowledge demeanour and clarity of steps to carry out to improve my health. Thank you doctor S Tripathi (female doctor). And thank you nhs angels.

Monique Johnson

Patient can get their login Id to book appointment online

New Patient Registration

If you live within our practice catchment area TW5 you are welcome to register with us and our reception staff will be happy to guide you through the procedure. Eligibility can be quickly confirmed from your address so please provide proof by way of a recent utility bill along with one form of photo ID.

You will need to complete a registration form (GMS1) and a health questionnaire that will provide useful information whilst we wait for your medical records to arrive from your previous doctor.

If you are coming to the surgery to submit registration form please note we only accept forms on Tuesday and Thursday from 12pm to 6 pm

All new patients are offered a health check with a member of the healthcare team to ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.

Medical treatment is available from the date of registration. Please contact reception for further information.

Changes to Personal Details

Please inform us immediately of any changes to your name, address, and contact numbers.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.

pdf A Patient Guide to GP Services

Online 'Pre-Registration' With The Practice

PreRegistration If you live in the TW5 area, we are using a new online service called Register with a GP surgery that makes it easy to register with this GP surgery.

Just fill in this quick online form to start the process. You do not need proof of address or immigration status, ID or an NHS number.

The service is designed and run by the NHS, so your personal information is safe. It cuts our administrative workload and makes it easier for you to register.

A paper form is still available if you need one.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

pdf Download the Temporary Resident Registration Form